All Systems Operational
Global Environment Operational
Developer Portal - US West Operational
Developer Portal - US East Operational
API Gateway - US West Operational
API Gateway - US East Operational
API Gateway - EU East Operational
EU Environment Operational
Developer Portal Operational
API Gateway - EU West Operational
API Gateway - EU East Operational
Smoke Environment Operational
Developer Portal - US West (Smoke) Operational
API Gateway - US West (Smoke) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We have resolved the TSL problem that halted yesterday's upgrade. We will be proceeding the Akana SaaS SMOKE Environment to Akana API Platform 2020.2.x (2020.2.4) (from 2019.1.31) upgrade on Monday the May 10th.

This major version upgrade into the SMOKE environment will commence a fifteen day (minimum) burn in period during which, we invite all SaaS consumers to further evaluate the readiness of deployment to production for their workloads.

Upon determination of production deployment suitability, we will send out a notification of intent to upgrade the production environments (via additional Status Page Scheduled Maintenance items) with a lead time of no less than fifteen days of their respective scheduled target dates.

Please reach out to the Akana Support or SaaS Operations team for any questions or concerns.

Release Notes: https://help.akana.com/release_notes/2020.2/AAP_20202_Release_Notes.html
Posted on May 7, 16:56 PDT
Past Incidents
May 10, 2021

No incidents reported today.

May 9, 2021
Resolved - The internal certificates used to communicate with the Mongo DB infrastructure had expired, resulting in audit and usage data collection loss on 5/9/21 spanning from 17:30 - 22:40UTC.
May 9, 10:30 PDT
May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021
Postmortem - Read details
May 6, 18:16 PDT
Completed - The scheduled maintenance has been completed.
May 6, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 14:00 PDT
Update - We are postponing this upgrade activity by 24 hours while we address some additional database change preparedness tasks.
May 5, 11:48 PDT
Scheduled - We will be upgrading the Akana SaaS SMOKE Environment to Akana API Platform 2020.2.x (2020.2.4) (from 2019.1.31).

This major version upgrade into the SMOKE environment will commence a fifteen day (minimum) burn in period during which, we invite all SaaS consumers to further evaluate the readiness of deployment to production for their workloads.

Upon determination of production deployment suitability, we will send out a notification of intent to upgrade the production environments (via additional Status Page Scheduled Maintenance items) with a lead time of no less than fifteen days of their respective scheduled target dates.

Please reach out to the Akana Support or SaaS Operations team for any questions or concerns.

Release Notes: https://help.akana.com/release_notes/2020.2/AAP_20202_Release_Notes.html
May 3, 13:19 PDT
May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021
Completed - The scheduled maintenance has been completed.
Apr 30, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 15:30 PDT
Scheduled - Database schema update will be applied to the Global environment. There should not be any downtime.
Apr 29, 12:23 PDT
Apr 29, 2021

No incidents reported.

Apr 28, 2021

No incidents reported.

Apr 27, 2021

No incidents reported.

Apr 26, 2021

No incidents reported.